RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition is damaged or missing parts for reasons not due to our error.Any item that is returned more than 30 days after delivery
FULL-SIZE JUKEBOXES
Full-Size Jukebox returns are subject to a 20% restocking fee for all authorized returns. This restocking fee covers the costs associated with inspecting and returning the product to stock and will be deducted from the refund amount.
Rock-Ola will waive the restocking fee if the product is exchanged for another product of equal or greater value. Any price differences will be charged accordingly, and fees associated with shipping will still be applicable. Requests for Return Authorizations (RA) resulting from ‘Buyer’s Remorse’ will be subject to return shipping charges which are the responsibility of the customer. Shipping charges back to Rock-Ola will be deducted from the refund amount and will be equal to the shipping charges on the original sales order.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@rock-ola.com EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@rock-ola.com and send your item to: Rock-Ola Manufacturing Company LLC,1445 Sepulveda Blvd, Torrance, CA 90501, USA
SHIPPING
To return your product, you should mail your product to: Rock-Ola Manufacturing Company LLC, 2335 W 208th St, Torrance CA 90501, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.